Return and Refund Policy
14-Day Return Window
We accept returns of all electric scooters within 14 days from the date of delivery. To initiate a return, please contact our support team at hello@circooter.com for a return authorization. Returns without prior authorization will not be accepted. Please retain the original packaging in case of a return.
About canceling orders
- Cancellation Before Dispatch: Cancel free of charge before shipment.
- After shipment: contact us immediately to cancel, there will be a $50 handling fee.
Free Returns Within 14 Days:
- Free Return
Support Items that are unworn, unused, with tags, and in their original packaging.
- 30% Returns Fee
Support opened items with less than 10 miles recorded are accepted with a 30% restocking fee.
Flash exchange within 14 days
- Unopened Circooter products can be replaced within 14 days.
- Products with non-quality issues may incur shipping costs of $50-$350.
- Products with quality issues will have exchange shipping costs covered by Circooter.
- The replacement will be performed immediately on the second business day after receiving the package returned by the customer.
Faulty Items Within 30 Days
- Return faulty, severity damaged, or severity items with severity defects within 30 days for repair, replacement, or refund.
- Contact us at hello@circooter.com, and attach images or a video showing the issue.
Faulty Items After 30 Days
- After 30 days, return faulty items for warranty repair or choose a partial refund (30%-80%). The amount of the refund depends on the actual issue and circumstances.
Defective, Damaged, or Wrong Items
- Contact us at hello@circooter.com before returning.
- We'll replace the item, issue a full refund, or offer a partial refund for the wrong items.
About Accessories
- Due to the fact that most of the accessories are shipped from China, the shipping cost is relatively high, so we do not support return for refund.
General Return Process:
- Contact hello@circooter.com with your order number.
- Upon acceptance, we'll provide a return label and instructions.
- Returns without prior approval will not be accepted.
Refund Time-frame:
- Paypal refunds: up to 48 hours.
- Credit card refunds: 7-14 business days.
- Express shipping cost is non-refundable.
Note:
- Allow 7 business days for us to process returns or exchanges.
- We only accept returns for purchases made directly through www.circooter.com.
- For any questions or assistance, contact our customer service at hello@circooter.com. Your satisfaction with Circooter is our priority.