Return and Refund Policy

14-Day Return Window

We accept returns of all electric scooters within 14 days from the date of delivery. To initiate a return, please contact our support team at hello@circooter.com for a return authorization. Returns without prior authorization will not be accepted. Please retain the original packaging in case of a return.

About canceling orders

• Cancellation Before Dispatch: Cancel free of charge before shipment.
• After shipment: contact us immediately to cancel, there will be a $25 handling fee.

Free Returns Within 14 Days:

• Free Return

  Support Items that are unworn, unused, with tags, and in their original packaging.

• 30% Returns Fee

  Support opened items with less than 10 miles recorded are accepted with a 30% restocking fee.

Flash exchange within 14 days

• Unopened Circooter products can be replaced within 14 days. 
• Products with non-quality issues may incur shipping costs of $50-$350.
• Products with quality issues will have exchange shipping costs covered by Circooter.
• The replacement will be performed immediately on the second business day after receiving the package returned by the customer.

Faulty Items Within 30 Days

• Return faulty, severity damaged, or severity items with severity defects within 30 days for repair, replacement, or refund.
• Contact us at hello@circooter.com, and attach images or a video showing the issue.

Faulty Items After 30 Days

• After 30 days, return faulty items for warranty repair or choose a partial refund (30%-80%). The amount of the refund depends on the actual issue and circumstances.

Defective, Damaged, or Wrong Items

• Contact us at hello@circooter.com before returning.
• We'll replace the item, issue a full refund, or offer a partial refund for the wrong items.