14-Day Return Window

We accept returns of all electric scooters within 14 days from the date of delivery. To initiate a return, please contact our support team at hello@circooter.com for a return authorization. Returns without prior authorization will not be accepted. Please retain the original packaging in case of a return.

About canceling orders

  • Cancellation Before Dispatch: Cancel free of charge before shipment.
  • After shipment: contact us immediately to cancel, there will be a $25 handling fee.

Free Returns Within 14 Days:

  • Free Return

    Support Items that are unworn, unused, with tags, and in their original packaging.

  • 20% Returns Fee

    Support opened items with less than 10 miles recorded are accepted with a 20% restocking fee.

Flash exchange within 14 days

  • Unopened Circooter products can be replaced within 14 days. 
  • Products with non-quality issues may incur shipping costs of $40-$60.
  • Products with quality issues will have exchange shipping costs covered by Circooter.
  • The replacement will be performed immediately on the second business day after receiving the package returned by the customer.

Faulty Items Within 30 Days

  • Return faulty, damaged, or items with defects within 30 days for repair, replacement, or refund.
  • Contact us at hello@circooter.com, and attach images or a video showing the issue.

Faulty Items After 30 Days

  • After 30 days, return faulty items for warranty repair or choose a partial refund (30%-80%). The amount of the refund depends on the actual issue and circumstances.

Defective, Damaged, or Wrong Items

  • Contact us at hello@circooter.com before returning.
  • We'll replace the item, issue a full refund, or offer a partial refund for the wrong items.

General Return Process:

  • Contact hello@circooter.com with your order number.
  • Upon acceptance, we'll provide a return label and instructions.
  • Returns without prior approval will not be accepted.

Refund Time-frame:

  • Paypal refunds: up to 48 hours.
  • Credit card refunds: 7-14 business days.
  • Express shipping cost is non-refundable.

Note:

  • Allow 7 business days for us to process returns or exchanges.
  • We only accept returns for purchases made directly through www.circooter.com.
  • For any questions or assistance, contact our customer service at hello@circooter.com. Your satisfaction with Circooter is our priority.