Return and Refund Policy

14-Day Return Window

We accept returns of all electric scooters within 14 days from the date of delivery. To initiate a return, please contact our support team at hello@circooter.com for a return authorization. Returns without prior authorization will not be accepted. Please retain the original packaging in case of a return.

About canceling orders

• Cancellation Before Dispatch: Cancel free of charge before shipment.
• After shipment: Will be considered a return and subject to our standard returns policy.

Free Returns Within 14 Days:

• Free Return

  We accept returns for items that are unworn, unused, with tags, and in their original packaging. Please note that the customer will be responsible for the return shipping costs.

• Refuse to Sign
  Free returns and exchanges are not supported, and 10% of the order will be charged as a listing fee.
  
  
• 10% Returns Fee

  Opened items with less than 10 miles recorded are accepted for return with a 10% restocking fee. Additionally, the customer is responsible for the return shipping costs.

• 30% Returns Fee

  Support opened items with greater than 10 miles recorded are accepted with a 30% restocking fee.

Faulty Items Within 30 Days

• Products returned within 30 days as faulty, seriously damaged or seriously defective may be repaired, replaced or refunded free of charge after inspection and verification.
• Contact us at hello@circooter.com, and attach images or a video showing the issue.

Faulty Items After 30 Days

• After 30 days, return faulty items for warranty repair or choose a partial refund (30%-80%). The amount of the refund depends on the actual issue and circumstances.

Defective, Damaged, or Wrong Items

• Contact us at hello@circooter.com before returning.
• We'll replace the item, issue a full refund, or offer a partial refund for the wrong items.

About Accessories

• Due to the fact that most of the accessories are shipped from China, the shipping cost is relatively high, so we do not support return for refund.